商品ページに個別のお届け目安がある場合は、そちらを優先してご確認ください。通常は発送まで3～5営業日程度、発送後のお届けまで5日前後で、ご注文から概ね7～14日が目安です。予約商品と受注生産品は、各商品ページに記載された発送日とお届け目安をご確認ください。

土日やその前日のご注文、天候、交通事情などにより延びる場合があります。個別の注文状況は、画面下の「お問い合わせチャット」からご確認ください。

海外から発送される商品につきましては、荷物が日本国内に到着後、はじめて追跡情報が反映される仕組みとなっております。そのため、国内到着前の期間は、追跡番号をご確認いただいても「データが登録されていない」等と表示される場合がございます。

荷物が国内に到着次第、順次追跡情報が更新されますので、恐れ入りますが少しお時間をおいてから再度ご確認ください。

For products that are out of stock or have no confirmed restock date, a notice will be displayed on the product page or the product will be unavailable for purchase. Please first check the current information on the product page.

For individual stock status or restock dates that cannot be determined from the product page alone, our staff will check and let you know.

We do not accept cancellations for the customer’s personal convenience, even immediately after an order is placed or before it ships.

However, if a standard item has not shipped more than 21 days after the order date, you can request cancellation due to a shipping delay. Preorder and made-to-order items are excluded, and any period during which shipment is not possible due to circumstances on the customer's side is not included in the 21 days. Items that have shipped cannot be canceled. Please check your individual situation using the “Contact Chat” at the bottom of the screen.

If your item has an initial defect or you received an item different from what you ordered, stop using it and contact our store support within 3 days of receiving it.

For an initial defect, please provide 1 close-up image of the defective area and 1 image of the entire item. If you received the wrong item, please provide 1 image of the entire item you received.

After checking, we will prioritize an exchange and provide a refund only if an exchange is difficult. Initial defects in made-to-order items will be handled with a free repair. Please do not return the item before it has been checked; wait for instructions from our staff.